Dryad uses FogBugz for internal task tracking. FogBugz serves two major purposes:
- managing incoming questions from Dryad's customers (authors, editors, data consumers, etc.)
- managing schedules for major development work
Accounts in FogBugz
Many Dryad staff members individual accounts in FogBugz, so they may perform the activities listed above.
Dryad Personnel - virtual account that only sends notifications to Ryan. This is to help us keep track of tasks being performed by people who do not use Fogbugz directly.
Dryad Helpdesk - virtual account that receives the cases from email@example.com. It sends notifications to Ryan, Elena, and Kevin. Tasks in this account need to be acted on quickly or assigned to another user.