Dryad uses FogBugz for internal task tracking. FogBugz serves two major purposes:
- managing incoming questions from Dryad's customers (authors, editors, data consumers, etc.)
- managing schedules for major development work
Accounts in FogBugz
Many Dryad staff members have individual accounts in FogBugz, so they may perform the activities listed above. There are "virtual" accounts for some staff and external contractors, which are used to organize task lists (but not for direct time tracking). There are two special-purpose accounts:
- Dryad Personnel - virtual account that only sends notifications to Ryan. This is to help us keep track of tasks being performed by people who do not use Fogbugz directly.
- Dryad Helpdesk - virtual account that receives the cases from firstname.lastname@example.org. It sends notifications to Ryan, Elena, and Kevin. Tasks in this account need to be acted on quickly or assigned to another user.