Dryad uses FogBugz for internal task tracking. FogBugz serves two major purposes:
- managing incoming questions from Dryad's customers (authors, editors, data consumers, etc.)
- managing schedules for major development work
Dryad assigns the following meanings to priorities:
- A critical problem that needs to be fixed immediately (use sparingly)
- This item is required for the milestone to be considered "complete", and it needs to be done at the beginning of the milestone.
- This item is required for the milestone to be considered "complete".
- It would be very useful for this item to be complete by the end of the milestone, but we could live without it.
- This item should be done if opportunity allows, but it is not needed for milestone completion.
- Priority not yet assigned.
Milestones, Tasks, and Sub-tasks
Dryad organized FogBugz content according to the following rules:
- A milestone is created whenever we wish to track the time at which a specific activity (or set of activities) will be completed.
- Some milestones are designated as "releases".
- A release may be based on a single feature, but it is typically focused on the set of features needed for a particular deadline.
- If the space between two major deadlines is too great, a release may be scheduled between the deadlines to ensure that progress stays on track.
- A task is a feature, bugfix, or activity that is required to meet a given milestone.
- A task may be broken down into subtasks, and the subtasks may be assigned to different people.
- If a task will take more than 2 days to complete, it should be broken down into subtasks.
- Undecided is the default milestone that FogBugz uses when a new task is created. Anything in this milestone needs to be sorted into a different milestone.
- Someday is a catch-all milestone. It stores items that need to be done, but do not have high enough priority to be on the current schedule.
Many Dryad staff members have individual accounts in FogBugz, so they may perform the activities listed above. There are "virtual" accounts for some staff and external contractors, which are used to organize task lists (but not for direct time tracking).
There are two special-purpose accounts:
- Dryad Personnel is a virtual account that only sends notifications to Ryan. This is to help us keep track of tasks being performed by people who do not use Fogbugz directly.
- Dryad Helpdesk is a virtual account that receives the cases from email@example.com. It sends notifications to Ryan, Elena, and Kevin. Tasks in this account need to be acted on quickly or assigned to another user.